Privacy Policy – VEU

This Privacy Policy describes how veu.com.au (“the Site,” “we,” “our,” or “us”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you interact with our Site, we may collect certain information about your device, your engagement with the Site, and information necessary to process your purchases. We may also collect details you provide when contacting us for customer support.

“Personal Information” means any data that can uniquely identify an individual. Below is an overview of the information we collect and why:

Device Information

• Examples: Browser version, IP address, time zone, cookie details, pages or products viewed, search terms, and how you interact with the Site.

• Purpose: To load the Site accurately, improve performance, and analyze usage.

• Source: Automatically collected via cookies, log files, pixels, tags, and web beacons.

• Disclosure: Shared with our platform provider, Shopify.

Order Information

• Examples: Name, billing/shipping address, payment information (credit card, PayPal, Google Pay, Apple Pay), email address, phone number.

• Purpose: To fulfill orders, process payments, arrange shipping, provide invoices/confirmations, communicate with you, screen for potential fraud, and (with consent) provide marketing.

• Source: Provided directly by you.

• Disclosure: Shared with Shopify, Australia Post (MyPost Shipping), and advertising platforms such as Facebook/Instagram.

Customer Support Information

• Examples: Name, email, phone number, and any details you provide.

• Purpose: To provide assistance and customer support.

• Disclosure: Shared with Shopify and service providers noted above.

Sharing Personal Information

We share Personal Information with trusted service providers to help us deliver our services and fulfill obligations. For example:

• Shopify powers our online store (see their Privacy Policy here: Shopify Privacy).

• We may also share data to comply with laws, regulations, lawful requests (e.g., subpoenas, warrants), or to protect our rights.

Behavioural Advertising

We may use Personal Information to deliver targeted advertising and communications we believe may be of interest to you.

• Example: We use Google Analytics (see their Privacy Policy here: Google Privacy, opt-out here: Google Analytics Opt-out).

• For more on targeted advertising, visit the Network Advertising Initiative.

Using Personal Information

We use your Personal Information to:

• Offer products and services.

• Process secure payments.

• Ship and fulfill orders.

• Communicate updates, new arrivals, and promotions.

Lawful Basis

If you are an EEA resident (GDPR), we process your data under:

• Your consent.

• Fulfilling contracts with you.

• Legal obligations.

• Protecting vital interests.

• Our legitimate business interests (without overriding your rights).

If you are a California resident (CCPA), you have rights to access, correct, delete, or transfer your Personal Information. Please email info@veu.com.au for assistance.

Retention

We retain your Personal Information for our records unless and until you request erasure.

Automated Decision-Making

We do not use fully automated decision-making that has a legal or significant impact. Shopify may use limited automation (e.g., fraud prevention deny-lists for IPs/credit cards).

Your Rights

• GDPR (EEA residents): Access, correct, update, erase, or transfer your data. Contact info@veu.com.au.

• CCPA (California residents): Right to know, correct, delete, or transfer your data. Contact info@veu.com.au or write to:
  VEU, [insert your physical address].

Cookies

Cookies are used to enhance your browsing experience by remembering preferences (login, region) and helping us understand how visitors use our Site.

• Types include: functional, performance, advertising, and social media cookies.

• You may adjust your browser to limit or disable cookies, but this may affect your experience.

Cookie Duration:

• The length of time a cookie remains on your device depends on whether it is a persistent or session cookie.

• Session cookies last only until you stop browsing.

• Persistent cookies remain until they expire or are deleted. Most of our cookies are persistent and last between 30 minutes and two years.

Managing Cookies:

• Most browsers accept cookies by default, but you can manage, block, or delete them via your browser settings (often found in “Tools” or “Preferences”).

• For guidance, visit www.allaboutcookies.org.

• Please note: blocking cookies may affect functionality and may not completely prevent data sharing with third parties (e.g., advertising partners). To opt-out of third-party use, see the Behavioural Advertising section above.

Do Not Track

Please note: there is no consistent industry standard for responding to “Do Not Track” signals, so we do not alter our practices if such a signal is detected.

Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, operations, or to comply with legal/regulatory requirements.

Contact

For questions, more information, or complaints regarding this Privacy Policy, please contact us:

• Email: info@veu.com.au

• Mail: 

✨ At VEU, safeguarding your privacy is a core part of our commitment to trust and luxury service.